SAH (Tasmania)

Salvation Army Housing (Tasmania) properties are only allocated to individuals and families on the Tasmanian Common Housing waiting list. This waiting list is operated by Housing Tasmania, and you can apply to get on the waiting list by applying for social housing with Housing Connect.  The waiting list is differentiated by need. There are two main categories of need - priority and general. SAH takes the majority of applicants from the priority category - those most in need of community housing. 

The Housing Connect Front Door staff at Colony 47 (in southern Tasmania) can help people fill out their housing application and will ensure that the necessary information is supplied to Housing Tasmania and will refer to a Support Worker if appropriate.

The registration process requires a prospective tenant to provide basic information about themselves and anyone else who will be living at the property.  Once the Housing Application has been completed it will be given a category by Housing Tasmania which will then advise the prospective tenant directly via letter.

SAHT Campbell St

The SAHT site at Campbell St Hobart comprises 50 units and provides supportive housing to people over the age of 18 who are eligible for social housing.  All persons must be able to live independently (with support if required).  Prospective tenants can also be referred through Housing Connect by Type 2 Housing Workers.

SAHT Campbell St is staffed from 8am – 12am Monday – Friday and 12pm – 8pm on weekends.

There is also a roaming security patrol outside of these hours.

Contact: 03 6231 6258 or via Housing Connect.

Our Partnerships

We also work with a range of non-government and government services in the local area to help people access the services and support services they need.

Affiliations

SAH is a member of Shelter Tasmania and the Community Housing Industry Association (CHIA).

Our Mission

Our mission is to assist individuals experiencing social disadvantage and to establish and maintain safe, affordable, secure tenancies through the management of a range of high quality housing options.

Rent

Rent is based on a percentage of your income, and this is generally 25% of the household’s gross income plus rent assistance.  When offered a property, you will be asked to provide a written income declaration; your rent will be calculated on this amount, plus 100% Commonwealth Rent Assistance (CRA) where eligible. 

Rental Payments

Rent payments can be made by Centrelink deduction or direct deposit into our Westpac bank account. You will be provided with information on how you can pay rent at the beginning of your tenancy.

Property Keys

You will be given two complete set of keys: to all the external doors, security screens, window locks and internal and garage doors (where required).  You are responsible for the cost of cutting extra sets or if you lose the original set.

If you lock yourself out of your property, you are responsible for any locksmith charges. SAH has a copy of the keys and can get spare keys cut with due notice.

For the Campbell St property, you will be given a swipe card for your unit and a key to your mailbox.  A fee will be charged to replace a lost swipe card or key.

General Repairs and Maintenance

SAH makes every effort to complete maintenance items quickly and professionally.  If you have a repair or maintenance problem, please report it as soon as you possible to our office 03 6270 0322.

Only maintenance approved by SAH will be paid for by us.  Tenants are not permitted to authorise any maintenance. 

All tenants will be given an after-hours number for all urgent repairs that are required.

For the Campbell St property, contact the Concierge at the property to deal with all maintenance issues.

Helping You Settle In

We know that as you settle in, you may have further questions about the property, your tenancy agreement or any other services that Salvation Army Housing may be able to provide. All you need to do is contact your Tenancy worker and they will be able to assist you with any further information.

Moving In

Before you move into your new home, you should consider the following:

• Notify Australia Post, friends, family and businesses of your change of address
• Have final readings made of gas and electricity meters in your previous home (this will make it easier to have these services connected at your new home). 
• You are advised to insure your personal belongings and contents of your home.  SAH’s insurance policy only covers the buildings, and not individual items
• Don’t forget to notify all other agencies of your change in address

Visitors and Relatives

At Salvation Army Housing we understand that you might have visitors, friends and relatives staying with you from time to time. To avoid confusion Salvation Army Housing as your landlord would appreciate you letting us know if a visitor is staying for a long period of time – up to 6 weeks. After 6 weeks the visitor may need to be placed on the lease and there would be a rent review. If there is damage to the property caused by the visitor, we will except you to be responsible for costs of repairs.

Subletting of the Property

Tenants of SAH are not permitted to sublet the property. 

Pets 

If the property is leased by SAH we generally do not allow pets.  Pets are on application.   You have to seek written permission from us if you get a pet or have an existing pet when you sign your lease agreement. You are responsible for any damage caused by your pets.

Car Parking 

You are only allowed to park your vehicle in the allocated or numbered car park space that is part of the property. Do not park on the lawns or garden areas. No unregistered cars are allowed to be stored at the property.

Changing Needs 

We understand that people’s circumstances change.  Sometimes this means that your housing is no longer suitable for you.  Please let us know if your needs have changed and we can explore various options.

In a situation where your needs have changed due to health or disability we may be able to modify your home to better suit your needs.  You are required to provide a report from your General Practitioner (GP) or an Occupational Therapist (OT) to provide a complete assessment of your needs.

SAH will review the report to determine if the modifications are possible. 

Home Modifications 

You are not allowed to make any alterations, installations and additions, to the property without written permission from SAH. We have a request for Alteration or Maintenance form, please ask your Tenancy Worker and they can provide you with one.

Community Engagement 

If you are interested in community activities such as beautification programs, volunteer work, participating in a resident group or generally want to be part of your community, you are more than welcome to call your Tenancy Worker or Support Worker who works closely alongside you or provides you with opportunities to become involved.

SAH offers other avenues for you to be involved including:

• Seeking your feedback and comments by completing the “How can we improve?” brochure
• Providing you with opportunities to discuss how your housing is managed
• Contribute to our newsletter
• Respond to surveys.

Please contact your Tenancy Worker or Support Worker who will put you in contact with the relevant person.

Neighbours 

SAH recognises the importance of building sustainable and peaceful communities and has developed a wide range of strategies to ensure you enjoy a successful and long term experience.

You will have neighbours, either next door if you live in a house, or maybe upstairs or downstairs if you live in a flat.

You have a right to expect that they will respect your privacy, the property and your peace and quiet. They, of course, have the right to expect the same of you.  We recommend that you first try to resolve the issue by speaking directly to those involved.  However, if you find that problem continues or you feel that the problem is too serious or confrontational to discuss directly with a neighbour, then it is important that you tell your Tenancy Worker or Support Worker about it as soon as possible.

Privacy and Confidentiality

SAH is subject to the Commonwealth Privacy Act 1988, the Information Privacy Principles Instructions issued in July 1992 as well as the State Records Act 1997 which govern the collection, security, use and disclosure of personal information and health information respectively. 

We may collect:

• Personal information about you that helps us find accommodation
• Give your phone contact number to contractors to arrange repairs with your consent
• Discuss tenancy issues with your support worker
• Disclose information to include housing and other support services that you may require, for example counselling services, health services and financial support
• Release information where this is required by law, for example, on written request from authorities such as Centrelink and the Australian Taxation Office
• Disclose information to other government agencies or statutory bodies for purposes including child protection, health reasons, law enforcement and investigation, where authorised to do so under the act or by any other law
• Provide information to third parties for the purposes of debt recovery.

The information about your tenancy is securely kept in our offices in your tenant file and in our electronic Tenant Management System. These include items such as your original application, tenancy agreement, rent reviews, property inspections and copies of all letters sent and received.

You have the right to access and correct your personal information held by us. If it is incorrect or incomplete you can ask us to correct it. To discuss your information or correct it, please talk to your Tenancy Worker.

For further information about what we do with your personal information, or to make a complaint about a breach of privacy, you can speak to your Tenancy Worker or you can contact the State Manager at your local SAH office.

Interpreter Services

Should English not be your first language or if you are hearing impaired, we are able to arrange a translator to attend your appointments.

Please discuss this with your Tenancy Worker or Support Worker if these services are required.

Your commitment to Salvation Army Housing

As a tenant we ask you to:

• Treat our employees respectfully
• Provide us with accurate information, openly and honestly
• Read, or have read to you, any information that we send or give to you
• Reply to our requests by the due date
• Contact your Tenancy Worker if your income or household changes
• Contact your Tenancy Worker if you need further information
• Provide feedback about the quality of our service so we can continue to meet your needs.

If you think that we are not meeting the standards we have said we will provide, we ask you to let us know as soon as possible.  We will respond to your questions and comments quickly and appropriately. 

If you are unsatisfied with our response, we ask you to follow our complaints and appeals procedures as outlined in the brochure that is part of your tenancy pack.

Your Rights

SAH is committed to the fair and just treatment of all our tenants.

As a tenant you have the right to:

• Be treated in a fair and non-discriminatory way
• Be treated with respect
• Access safe and secure housing
• Be consulted about your housing needs and preferences
• Have your personal information treated as confidential and private
• Be consulted on changes to the way your tenancy is managed
• Complain and appeal decisions
• Use advocates
• Access your own information on file.

Our Obligations

SAH is obliged to:

• Provide the premises in a clean and reasonable state
• Maintain and repair the premises (having regard to their age, character and prospective life)
• Allow the tenant peace, comfort and privacy
• Pay council rates and land tax charges
• Pay sewer charges
• Keep proper records of rent received during the tenancy
• Provide and maintain locks to ensure the premises are reasonably secure
• Complete and provide two signed Condition Reports and an information brochure to the tenant at the commencement of the tenancy.

Newsletters

We publish regular newsletters for its tenants and stakeholders. Please download one of our newsletters:

Spring 2022

Summer 2021

Winter 2021

March 2021

January 2021

December 2020

September 2020

April 2020

January 2020

October 2019

April 2019

July 2019