Financial Assistance
Financial problems can affect people from all walks of life, which is why we offer a range of support options to help with financial difficulties, depending on the nature of your problems.
Emergency Relief
If you find yourself in crisis and are in need material or financial assistance, please call the Salvos on 1300 371 288 (9am-5pm Monday to Friday). This phone number will connect you with our Emergency Relief assessment team.
Your situation will be assessed by qualified staff via our centralised phone centre.
Once you have completed your phone assessment our SalvosConnect team will be able to refer you to one of our SalvosConnect community centres. There you will be able to collect your pre-approved material assistance, attend appointments, and connect with local Salvation Army events in your local area.
Our aim is to meet your immediate material needs, whilst working at understanding your situation. We want to assist you with any underlying long-term issues to prevent you from falling deeper into the poverty cycle.
Please note in order to receive emergency relief you will need to first call our assessment team on 1300 371 288 (9am-5pm Monday to Friday) as no assessment can be done on-the-spot at our SalvosConnect community centres.
Financial Counselling
The Salvation Army's Moneycare is a free and confidential financial counselling service for people facing financial difficulties or wanting to avoid financial difficulties in the future.
Our financial counsellors listen in a non-judgmental and caring manner. They analyse and assess your financial situation and give you information and advice about credit and debt issues.
No Interest Loans Scheme (NILS)
The No-Interest Loans Scheme (NILS) is to provide loans to people on low incomes who need to purchase essential household and personal capital items.
A range of criteria must be met to access this scheme.
Financial Literacy
Moneycare’s unique financial literacy education program You’re The Boss has been written in a readily understandable, conversational English format.
Program workshops focus on empowering people with the confidence to independently and competently manage their own financial affairs.
Useful information
The Australian Government MoneySmart website provides free useful information and tools to help all Australians make smart choices about their personal finances.